Help

Getting started

How do I sign up?

Go to Sign up, enter your email address and a password of at least 10 characters, and open the confirmation link we email you. Then name your workspace. Your name, brokerage and markets are optional.

The confirmation email didn't arrive

Check your spam folder. The page you see after signing up can send a new link. If a link has expired or was already used, the Log in page tells you and can send a new one.

I forgot my password

On the Log in page, choose Forgot password? and we'll email you a link to set a new one.

What does it cost?

Nothing. Video Studio is free to use, and we don't ask for a card. The free plan includes 60 minutes of source video per calendar month (counted in US Eastern time), 8 clips per source video, and 10 posts per rolling 24 hours across all your connected accounts. Transcribing a video again counts its minutes again. See Pricing.

Where do I see how much I've used?

In Settings, under Usage.

Your videos

What files can I upload?

MP4 or MOV files up to 5 GB. If your connection drops, the upload picks up where it stopped as long as the page stays open.

Can I import a video from a link?

Yes, from a direct https link to the MP4 or MOV file itself (not a sharing page), for example a file in your own cloud storage. The server has to state the file's size, up to 5 GB. Links to video platforms such as YouTube, TikTok, Instagram, Facebook and X are refused. Only import videos you have the right to use.

Can Video Studio import from Google Drive?

Not in an account created through sign-up: the Google Drive folder import isn't available there. Upload the file instead, or import it from a direct https link to the MP4 or MOV file itself; a Google Drive sharing page isn't one.

Where it is available, MP4 and MOV videos in its one Google Drive folder are imported, whoever added them, up to 5 a day and 100 a month, the most recently added first; videos Google Drive reports as longer than 85 minutes, or larger than 5 GB, are skipped. The videos already in the folder when imports begin are all imported too, newest first, from the 20th of each month, within the same limits; a newly added video takes the next free place ahead of them. Up to 7 clips of about 20 to 30 seconds are made from each. A video first found in the folder on or after November 3, 2026 that wasn't there when imports began, and is 1 to 15 minutes long, is also rendered whole as one vertical clip, framed and captioned like its clips, unless it looks like a video already in Video Studio. Their clips wait for review, and nothing is posted until they're approved.

How long can a video be?

The file can be up to 5 GB. On the free plan, Video Studio transcribes up to 60 minutes of video per calendar month, so a longer video needs to be shortened before you upload it. If a video is longer than the minutes you have left this month, Video Studio tells you when your minutes reset.

Which languages does it understand?

Video Studio transcribes speech in English.

What happens to my original video?

On the free plan, original videos are deleted 30 days after the upload starts. Clips already rendered from them stay, and you can still publish them (to TikTok, only clips that already have a version without a watermark; see the Privacy Policy). Keep your own copy of anything you upload.

Can I delete a video?

Yes, from the Sources page, as long as no clips have been made from it. Clips can't be deleted one at a time. Deleting your account removes everything.

Clips and captions

How does Video Studio choose moments?

AI reads your transcript and looks for moments a viewer understands on their own: a strong opening, one complete idea and a clear ending. Each suggestion has a score from 0 to 100 and a note on why it works. Moments that depend on something said earlier are marked "needs context". You decide which ones become clips, except for videos from the Google Drive folder import, which accounts created through sign-up don't have: for those, Video Studio makes clips from the best moments on its own, about 20 to 30 seconds long whatever the clip length in Settings, and suggests moments of that length.

How long are clips?

Suggestions aim for 15 to 60 seconds, or 20 to 30 seconds for videos from the Google Drive folder import, whatever Settings says. You can change the shortest and longest clip in Settings, and move any suggestion's start and end yourself before you save it as a clip. Platforms have their own limits: Facebook Reels can be up to 90 seconds, Instagram Reels up to 15 minutes and Stories up to 60 seconds, and TikTok tells Video Studio the longest video your account can post.

Can I post a whole video without cutting it?

Yes, if it's 15 minutes or shorter and you uploaded it from your computer (a video imported from a link can't be used whole). Once the video is transcribed, open it from the Sources page, choose Use the whole video, check the clip's title, then Make clip. The whole video becomes one clip without picking a suggestion; as with every clip, up to 1.5 seconds of silence at its very start and end is trimmed. It renders straight away and then waits under Awaiting review like any other clip, and on the free plan it counts as one of the video's 8 clips. If the video already has its own captions, tick Leave out Video Studio's captions (the video already has its own). The video's other clips waiting to render go in the same render, with the same choice. Each platform's own limit still applies (see How long are clips?). Where the Google Drive folder import runs, a newly added video of 1 to 15 minutes gets its whole-video clip on its own (see Can Video Studio import from Google Drive?).

How is my video made vertical?

Each clip is rendered at 1080 × 1920. On a video wider than 9:16, Video Studio looks for the people in the picture and places the 9:16 frame to keep them in view: the frame holds still while they stay in place, follows when they move, and changes with the video at each cut. Where it finds no one, or a long clip takes too long to look through, it crops from the center. It finds where people are, not who they are. A video taller than 9:16 is cropped from the center.

If a clip is framed wrong, open Layout on the clip's card in Clips, or Framing on the video's page, choose Full screen, Left, Center, Right or Fit, and press Make again (or Make all again for every rendered clip that isn't approved, apart from a full-length clip Video Studio made of a newly added Google Drive video). Fit shows the whole picture in a band across the middle, over a blurred copy of it; the captions stay in their usual place. Make again works on a rendered clip that isn't approved and has no post that is scheduled, was sent or failed, or may have gone out before it was canceled, once none of the video's clips is waiting to render; its start, end and text stay the same, and its automatic cover is made again (a cover you uploaded is replaced, and a cover frame you chose is kept). For a clip still waiting to render, the framing you choose is used when it renders.

My video already has captions

Before you render, tick Video already has captions so Video Studio doesn't add a second set. The choice covers every clip of the video that the render takes, and the box starts ticked when one of them already has Video Studio's captions left out. For a whole video, tick Leave out Video Studio's captions (the video already has its own) before Make clip.

Can I change the suggested caption and hashtags?

Yes. Everything is editable before you approve, and you can ask for a new draft. The text you approve is what gets posted.

Can I change the cover?

Yes. Choose a different frame from the clip, change the words on it with Edit cover text, or upload your own image. The cover is used for Instagram Reels; a Reel already being sent or posted keeps the cover it had.

Approval and publishing

Does Video Studio ever post on its own?

No. A post is only created when you approve a specific clip and choose its accounts. Rejected clips are never posted. Where the monthly posting plan runs, a planned day stays a suggestion until you approve it.

Can Video Studio plan my posts?

Not in an account created through sign-up. Where the monthly posting plan runs, Video Studio plans one clip a day for the connected accounts on X, Instagram, Facebook, YouTube, TikTok (one TikTok account) and LinkedIn (one LinkedIn Page) on weekdays, each at a set time, and shows today and the next 7 days under Clips > Ready for you. You approve each day on its own, up to 7 days ahead, and can change any platform's time (on the hour or half hour) or leave a platform out before approving. A day that isn't approved isn't posted; its planned posts lapse 2 hours after their time. A clip is never planned sooner than 14 days after its whole video was posted. Video Studio checks the recent posts on your Instagram account every day, so a video already posted there isn't repeated too soon; posts made outside Video Studio on other platforms aren't checked, so for a video posted somewhere else, mark it as already posted on the video's page. A newly added video's full-length clip is planned first, on the platforms that accept its length (on TikTok, up to your account's own limit; never on Facebook, X or YouTube, which get that day's clip instead), one a week, on Thursdays: the oldest one waiting goes first, the others wait for a later Thursday, and a week with none waiting has none. The video's other clips follow at least 14 days after it, on every account. It isn't planned once one of the video's clips was approved first, once you mark the video as already posted elsewhere, or once Video Studio finds it on your Instagram account. Nor is one tied to a season or holiday whose dates hold no Thursday in the next year; its video's clips then go without it. A clip tied to a season or holiday, such as cherry blossoms or holiday lights, is planned only on the dates it fits, which Video Studio's AI works out once from the video's transcript.

Which accounts can I connect?

• Facebook and Instagram: on the Publish page, choose Connect Meta (Instagram + Facebook). You need a Facebook Page where you can create content, and to post to Instagram, an Instagram professional account linked to that Page. Until Meta approves Video Studio, only Facebook accounts Platract has added to its Meta app can connect Facebook Pages and Instagram accounts.
• TikTok: choose Connect TikTok. Any TikTok account can be connected.
• YouTube, LinkedIn and X: accounts created through sign-up can't connect them.

Can I schedule posts?

Yes. When you approve a clip, choose Post now or pick a date and time. A scheduled post can be canceled on the Publish page until it starts. If a post to Facebook, Instagram or TikTok is delayed, it is still sent, late. You can also change a scheduled post's time on the Calendar, up to 5 minutes before it's due. The text of a scheduled Facebook or Instagram post can be edited there or on its clip's card, up to the same 5 minutes before it's due; saving counts as approving the new text. Where the monthly posting plan runs, each platform's time is filled in from the plan, and you can change it before approving.

Can I post a Story?

Yes, on Facebook and Instagram. When you approve, choose + Story on any connected Facebook or Instagram account, with or without its Reel. Stories can be up to 60 seconds and are posted without a caption.

Who can see my TikTok posts?

You choose for each post, from the audiences TikTok offers your account. Nothing is preselected. TikTok doesn't allow branded content to be "Only me".

What does Video Studio receive from TikTok?

Video Studio asks TikTok for two permissions: user.info.basic, to show which account is connected, and video.publish, to post the clips you approve. Until TikTok approves Video Studio's request to read public videos, TikTok numbers can be turned on only for TikTok accounts Platract has added to the app. Where TikTok numbers can be turned on, connecting also asks for video.list, used only if you turn numbers on, to read the view, like, comment and share counts of your public posts it published. It stores your TikTok open ID, display name and profile picture link, and your access and refresh tokens in encrypted form. The full list is in section 6 of the Privacy Policy.

How do I disconnect an account?

On the Publish page, choose Disconnect next to the account. For Facebook, Instagram and TikTok, this deletes the tokens Video Studio stored, and a post still scheduled for that account fails unless you reconnect it before its time. To remove Video Studio's permission on the platform itself, follow the steps on the Data deletion page.

What if a post fails?

The Publish page marks it Failed with the reason. If the problem is outside the clip, for example an account that needs reconnecting, fix it and choose Retry. If the platform refused the clip or its text, the page shows Back to review to fix instead: use Back to review on the clip, change what was refused, and approve it again.

How many posts can I make?

The free plan allows 10 posts per rolling 24 hours across all your accounts. Each platform also applies its own posting limits.

Your account and data

How do I delete my account?

In Settings, under Delete this workspace, type your workspace name and choose Delete everything. This deletes your videos, clips and transcripts, removes your connected accounts from Video Studio and closes your account. It can't be undone, and only the workspace owner can do it. Posts already published stay on the platforms; delete those there. The Data deletion page lists what is deleted and what is kept.

Where can I read how my data is handled?

In the Privacy Policy. The Terms cover using Video Studio.

How do I contact you?

Email admin@platract.com. For a question about your account, write from the email address you signed up with.