Delete your data

You can delete your Video Studio account and everything in it yourself, at any time. Deletion is immediate and can't be undone.

Delete your account and everything in it

1. Sign in at videostudio.platract.com. If you've forgotten your password, use Forgot password? on the sign-in page first.
2. Open Settings.
3. Under Delete this workspace, type your workspace name exactly as it's shown.
4. Click Delete everything, then confirm.

You'll be signed out and see "Your account and everything in it has been deleted."

Only a workspace's owner can delete it. Each account owns the workspace it created.

If deletion is interrupted part-way, Video Studio shows "This workspace is being deleted" whenever you open it. Click Finish deleting. Nothing in the workspace can be used until then. If Settings says deletion couldn't start, try Delete everything again.

What gets deleted

• Your uploaded and imported videos
• Transcripts, including the transcription provider's response files, and AI suggestions
• Clips (including any copies made for TikTok), thumbnails, cover frames and covers
• Titles, captions, hashtags, publishing history and post numbers
• Connected social accounts and their stored tokens (Facebook, Instagram, TikTok, and — in the operator's workspace only — YouTube, LinkedIn and X). For YouTube, Video Studio first asks Google to revoke its access
• In the operator's workspace only, the records of videos imported from its Google Drive folder
• In the operator's workspace only, the posting plan's records, including the dates of Instagram posts it matched to your videos
• Your workspace details and settings
• In the operator's workspace only, the video ideas on its Ideas page, their scripts, the voice profile and its speaker choices, and the records of their suggestion runs
• Your sign-in (email address and password)

Scheduled posts that haven't started are cancelled. A post that is being sent at that exact moment may still finish on the platform.

What is kept

• A redacted activity log. Email addresses and all details are removed. What remains is the type of each action, the ID of the item it was about, your former workspace's ID, and the time. It has no set expiry.
• A deletion record. It records that an account was deleted and when. Instead of the email address, it holds a SHA-256 hash of it, so we can later confirm whether the account for a given address was deleted. The record isn't anonymous, because anyone who knows the address can compute the same hash. It has no set expiry.
• Sign-in protection counters. These are hashed email and IP counters from sign-up, sign-in, confirmation-link, resend-confirmation and password-reset attempts. Account deletion doesn't remove them, and they have no set expiry.
• Copies held by our service providers and in backups. This covers AssemblyAI (transcription), Anthropic (AI suggestions), Inngest (background job history), Vercel and Fly.io (logs), Discord (our internal alerts, in a private channel Platract administers; they never include email addresses, YouTube data, or LinkedIn or X IDs and links), Resend (email delivery), Supabase Auth's record of sign-in events, and Supabase's daily database backups, which keep deleted data for up to 8 days. Each keeps data under its own retention practices. Account deletion doesn't reach these copies, and we don't send these providers deletion requests. See the Privacy Policy for what each one receives.
• Posts already published to Facebook, Instagram, TikTok, YouTube, LinkedIn or X. They stay on the platform. Deleting your data in Video Studio doesn't affect anything stored by the platforms, including videos Video Studio uploaded to YouTube. To delete data on YouTube, use YouTube itself (for example YouTube Studio) or another app that can delete it. On the other platforms, delete the posts there.
• Files saved by work still running. A clip or its TikTok copy still rendering, or a video still being imported, can save files after your account is deleted. Those files are removed automatically, normally within about two days by our daily cleanup.

Remove Video Studio's access on each platform

Deleting your account, or clicking Disconnect on the Publish page, deletes the tokens we stored. For YouTube, Video Studio also asks Google to revoke its access, and keeps the refresh token only for those attempts: it goes as soon as Google confirms, and within 7 days whether Google confirms or not. Facebook, Instagram, TikTok, LinkedIn and X aren't told, so to remove Video Studio's permission there:

• Facebook and Instagram: in Facebook, click your profile picture, then Settings & privacy > Settings > Business integrations. Select Video Studio, click Remove, then confirm.
• TikTok: in the TikTok app, go to Profile, tap the menu, then Settings and privacy > Security > Manage app permissions (in some versions of the app, Security is called Security and login). Select Video Studio and tap Remove access.
• YouTube (operator's workspace only): Disconnect and account deletion already ask Google to revoke Video Studio's access. You can also remove it yourself on the Google security settings page at https://security.google.com/settings/security/permissions: remove Video Studio (Google may list it as Video Studio Publisher or by its web address instead).
• LinkedIn (operator's workspace only): go to Settings → Data privacy → Permitted services, select Video Studio by Platract, and remove it. Disconnect in Video Studio deletes the tokens (the access token and, when LinkedIn issued one, the refresh token) for every Page connected with that login and cancels their scheduled posts, but doesn't tell LinkedIn anything, so this is the step that removes the permission.
• X (operator's workspace only): go to Settings → Security and account access → Apps and sessions → Connected apps, select Video Studio by Platract, and click Revoke app permissions. Disconnect in Video Studio deletes the tokens, cancels scheduled X posts and removes the account's X ID, username and post records, but doesn't tell X anything, so this is the step that removes the permission.

For Facebook, Instagram, TikTok, LinkedIn and X, removing access on the platform doesn't delete what Video Studio already stored; use the steps on this page for that. When you Disconnect YouTube or delete your account, Video Studio deletes the YouTube data it stored from its database, the video counts included, within 7 days. When you remove the access on Google's page instead, Video Studio normally notices within a day and deletes the same data within 7 days of noticing; if it can't confirm the connection for any reason, it still deletes that data before it is 30 days old. Its daily database backups then keep that data for up to 8 more days (see section 6 of the Privacy Policy).

The operator's Google Drive folder (operator's workspace only): Video Studio stores no Google key (the download machine's expires within an hour) and never changes anything in Google Drive. To end its access to the folder, remove Video Studio's service account from the folder's sharing in Google Drive and set the folder's General access to Restricted (while anyone with the link can open the folder, so can Video Studio). Pause imports on the Sources page stops new imports without changing the sharing, and so does deleting your account.

Deleting less than everything

• A video with no clips. On the Sources page, click Delete on the video, then Confirm?. This removes the video file, its transcript and its suggestions. The transcription provider's response file is removed by our daily cleanup, normally within about two days. For a video imported from the operator's Google Drive folder, its import record stays until you delete your account, so the file isn't imported again.
• Clips. Clips can't be deleted one at a time. A video with clips, and its clips, are removed only when you delete your account. On the free plan, the original video file is also deleted automatically 30 days after the upload starts.
• A scheduled post. On the Publish page, click Cancel on a post that hasn't started.
• Post numbers only. On the Metrics page, choose Turn off numbers on the account. Its numbers, and the records of Instagram and Facebook Reels posted another way (their ID, posting time and link), are deleted straight away and stop being read. Numbers are off until you turn them on, and they are deleted 365 days after a post was published in any case; YouTube's counts go with the video's ID, on the schedule in section 6 of the Privacy Policy.
• A Facebook, Instagram, TikTok or YouTube account. On the Publish page, click Disconnect. This deletes the stored tokens immediately, along with any post numbers read through that account and the records of Instagram and Facebook Reels posted another way, with their ID, posting time and link; in the operator's workspace, disconnecting Instagram also deletes the Instagram post dates the posting plan matched. For Facebook, Instagram and TikTok, the account's or Page's name and ID stay with your publishing history until you delete your account, and the platform isn't told — remove the permission there too, using the steps above; to have those remaining details deleted without deleting your account, email admin@platract.com from your account's email address, and we'll delete them within 30 days. For YouTube, Disconnect also asks Google to revoke Video Studio's access, cancels scheduled YouTube posts, and deletes the channel's ID and title, the YouTube details in your publishing history and the video counts within 7 days, normally straight away. The YouTube refresh token is the one thing kept a little longer, only to ask Google to revoke the access until Google confirms, and at most 7 days.
• A LinkedIn or X account. On the Publish page, click Disconnect. It also deletes the post numbers read through that account. For LinkedIn this deletes the stored tokens (access and refresh) for every Page connected with that login (a Page whose login has already expired included), cancels their scheduled posts, removes their names, and deletes the LinkedIn post IDs, links and video IDs from your publishing history and those Pages' activity-log entries; the Page IDs, the list of permissions, who connected each Page and the record of the notice you agreed to stay on the disconnected records until you delete your account. For X it deletes the tokens, cancels scheduled X posts, removes the account's X ID and username, and deletes the X post IDs, links and media IDs from your publishing history and the account's activity-log entries; the list of permissions, who connected it and the record of the notice you agreed to stay on the disconnected record until you delete your account. The platform isn't told — remove the permission there too, using the steps above.
• LinkedIn or X records. On the Publish page, click Delete LinkedIn records or Delete X records next to the account. This deletes the post IDs, links and video or media IDs from your publishing history, those posts' numbers, and the connection's activity-log entries straight away, and keeps the connection. Or email admin@platract.com from your account's email address: we delete LinkedIn records within 10 days, and X records within 24 hours.

Can't sign in, or need help?

• Forgot your password? Use Forgot password? on the sign-in page to reset it, then follow the steps above.
• Signed up but never finished setting up a workspace (including if you never confirmed your email)? No workspace was created. What exists is your sign-in record, plus these, described under "What is kept" above: the hashed sign-in protection counters, Supabase Auth's record of sign-in events, and the copy of the confirmation email kept by Resend (email delivery). Email admin@platract.com with the address you used and we'll remove the sign-in.
• Saw "Removing your sign-in didn't finish" after deleting? Everything else is already deleted. Email admin@platract.com from your account's email address and we'll finish removing the sign-in. Our server also records the failure in its logs.
• Anything else: email admin@platract.com and tell us the email address your account uses.